Refund and Returns Policy

Welcome to, your ultimate destination for premium Gibson Les Paul guitars. We’re dedicated to providing you with the best instruments and exceptional customer service. However, we understand that there might be instances where you need to return or request a refund. Please take a moment to read and understand our Return and Refund Policy.

1. Returns

If you find yourself not completely satisfied with your purchase from, you may be eligible to return the item. Our return policy lasts for 30 days from the date of delivery. To initiate a return, please follow these steps:

  1. Contact our Customer Service team within 30 days of receiving your order. You can reach us via email at or through our Contact Us page.
  2. Provide your order number, contact details, and a brief explanation of why you’d like to return the item.
  3. Our Customer Service team will review your request and provide you with a Return Authorization (RA) number if your return is eligible.
  4. Once you receive the RA number, carefully package the item in its original packaging, including all accessories and documentation.
  5. Ship the package to the address provided by our Customer Service team. Please make sure to clearly mark the RA number on the outside of the package.

2. Refunds

Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a reasonable timeframe.

Please note the following conditions for refunds:

  • Refunds will only be issued for items that are in their original condition, including all accessories and documentation.
  • Shipping and handling charges are non-refundable.
  • If your return is due to a defect or error on our part, we will cover the return shipping costs.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange your item for a different one, please follow the return process and place a new order for the desired item on our website.

4. Non-Returnable Items

Certain items are exempt from our return policy:

  • Gift cards
  • Downloadable software products

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at We will guide you through the return process and ensure that you receive a replacement or refund as appropriate.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact our Customer Service team. You can reach us at:

Email: Phone: +1 657-999-7864 Address: 7425 Sunset Blvd, Los Angeles, CA 90046, United States

Thank you for choosing We appreciate your business and strive to provide you with a seamless shopping experience.